1. Agreement Between User and www.losangeleshomeofrugs.com

Welcome to www.losangeleshomeofrugs.com. The www.losangeleshomeofrugs.com website (the "Site") is comprised of various web pages operated by Los Angeles Home of Rugs ("we," "us," or "our"). This Site is offered to you conditioned on your acceptance without modification of the terms, conditions, and notices contained herein (the "Terms"). Your use of www.losangeleshomeofrugs.com constitutes your agreement to all such Terms. Please read these terms carefully and keep a copy for your reference.

www.losangeleshomeofrugs.com is an e-commerce website offering authentic hand-knotted Persian and Oriental rugs for sale to consumers, wholesale buyers, and trade professionals. By accessing or using this Site, purchasing any product, or creating an account, you confirm that you have read, understood, and agree to be bound by these Terms in their entirety.

If you do not agree to these Terms, you must discontinue your use of this Site immediately.

2. Privacy

Your use of www.losangeleshomeofrugs.com is subject to Los Angeles Home of Rugs's Privacy Policy. Please review our Privacy Policy, which also governs this Site and informs users of our data collection, storage, use, and disclosure practices. By using this Site, you consent to the data practices described in the Privacy Policy.

We take the privacy and security of your personal information seriously and comply with applicable privacy laws, including the California Consumer Privacy Act (CCPA) and, where applicable, the General Data Protection Regulation (GDPR).

3. Electronic Communications

Visiting www.losangeleshomeofrugs.com or sending emails to Los Angeles Home of Rugs constitutes electronic communications. You consent to receive electronic communications and you agree that all agreements, notices, disclosures, order confirmations, shipping notifications, and other communications that we provide to you electronically, via email or on the Site, satisfy any legal requirement that such communications be in writing.

You may opt out of non-transactional marketing communications at any time by using the unsubscribe link in any marketing email or by contacting us directly. Opting out of marketing communications does not affect the delivery of transactional communications related to your orders or account.

4. Your Account

If you create an account on this Site, you are responsible for maintaining the confidentiality of your account credentials and for restricting access to your devices. You agree to accept full responsibility for all activities that occur under your account or password. You may not assign or otherwise transfer your account to any other person or entity.

You acknowledge that Los Angeles Home of Rugs is not responsible for any third-party access to your account that results from theft, misappropriation, or unauthorized disclosure of your login credentials. Los Angeles Home of Rugs and its associates reserve the right to refuse or cancel service, terminate accounts, or remove or edit content in our sole discretion.

You agree to notify us immediately at support@losangeleshomeofrugs.com if you suspect any unauthorized use of your account or any other breach of security.

5. Children Under Thirteen

Los Angeles Home of Rugs does not knowingly collect, either online or offline, personal information from persons under the age of thirteen, in compliance with the Children's Online Privacy Protection Act (COPPA). If you are under 18, you may use www.losangeleshomeofrugs.com only with the express permission of a parent or legal guardian.

If we become aware that we have inadvertently collected personal information from a child under the age of 13 without verifiable parental consent, we will take steps to delete that information as quickly as possible. If you believe that we have collected such information, please contact us immediately at info@losangeleshomeofrugs.com.

6. Cancellation and Refund Policy

Orders may be cancelled before they are dispatched from our warehouse. To request a cancellation, please contact us immediately at support@losangeleshomeofrugs.com or call +1 (424) 542-9010 with your order number. Once an order has been dispatched, it is subject to our standard Return Policy.

We offer a 30-day money-back guarantee on eligible items. Returns must be initiated within 30 days of delivery, and items must be returned in their original, unused condition and packaging. Please review our full Shipping and Returns Policy for complete details, including return shipping responsibilities and refund processing timelines.

For any questions regarding cancellations or refunds, please contact us at info@losangeleshomeofrugs.com.

7. Links to Third Party Sites and Third Party Services

www.losangeleshomeofrugs.com may contain links to other websites ("Linked Sites"). The Linked Sites are not under the control of Los Angeles Home of Rugs, and Los Angeles Home of Rugs is not responsible for the contents of any Linked Site, including without limitation any link contained in a Linked Site, or any changes or updates to a Linked Site. Los Angeles Home of Rugs provides these links to you only as a convenience, and the inclusion of any link does not imply endorsement by Los Angeles Home of Rugs of the site or any association with its operators.

Certain services made available via www.losangeleshomeofrugs.com are delivered by third-party sites and organizations, including but not limited to payment processors, shipping carriers, analytics providers, and marketing platforms. By using any product, service, or functionality originating from the www.losangeleshomeofrugs.com domain, you acknowledge and consent that Los Angeles Home of Rugs may share relevant information and data with any third party with whom Los Angeles Home of Rugs has a contractual relationship, solely to provide the requested product, service, or functionality on behalf of www.losangeleshomeofrugs.com users and customers.

8. No Unlawful or Prohibited Use / Intellectual Property

You are granted a non-exclusive, non-transferable, revocable license to access and use www.losangeleshomeofrugs.com strictly in accordance with these Terms. As a condition of your use of the Site, you warrant to Los Angeles Home of Rugs that you will not use the Site for any purpose that is unlawful or prohibited by these Terms. You may not use the Site in any manner which could damage, disable, overburden, or impair the Site, or interfere with any other party's use and enjoyment of the Site.

All content included as part of the Service, such as text, graphics, logos, images, product photographs, rug descriptions, pricing, and the compilation thereof, as well as any software used on the Site, is the property of Los Angeles Home of Rugs or its suppliers and is protected by copyright, trademark, and other intellectual property laws. You agree to observe and abide by all copyright and proprietary notices, legends, or other restrictions contained in any such content and will not make any changes thereto.

You will not modify, publish, transmit, reverse engineer, participate in the transfer or sale, create derivative works, or in any way exploit any of the content, in whole or in part, found on the Site. All product photography, rug descriptions, catalog content, and written materials on this Site are original works of authorship owned exclusively by Los Angeles Home of Rugs and may not be reproduced, scraped, copied, or used without express written permission.

9. Use of Communication Services

The Site may contain contact forms, review submission features, or other communication facilities designed to enable you to communicate with us or other users (collectively, "Communication Services"). You agree to use the Communication Services only to post, send, and receive messages and material that are appropriate and related to the purpose of each Communication Service.

By way of example, and not as a limitation, you agree that when using a Communication Service, you will not: defame, abuse, harass, stalk, threaten or otherwise violate the legal rights of others; publish, post, distribute or disseminate any inappropriate, defamatory, infringing, obscene, or unlawful material; upload files that contain viruses or other harmful software; advertise or offer to sell or buy goods or services outside of the authorized functionality of the Site; harvest or collect information about others without their consent; or violate any applicable laws or regulations.

Los Angeles Home of Rugs reserves the right to review, edit, or remove any materials posted to a Communication Service and to terminate your access to any or all of the Communication Services at any time without notice.

10. Materials Provided to www.losangeleshomeofrugs.com

Los Angeles Home of Rugs does not claim ownership of the materials you provide to www.losangeleshomeofrugs.com (including feedback, suggestions, reviews, and photographs) or post, upload, input, or submit to any Los Angeles Home of Rugs page or associated service (collectively "Submissions").

However, by posting, uploading, inputting, providing, or submitting your Submission you are granting Los Angeles Home of Rugs, our affiliated companies, and necessary sublicensees permission to use your Submission in connection with the operation of their internet businesses including, without limitation, the rights to: copy, distribute, transmit, publicly display, publicly perform, reproduce, edit, translate, and reformat your Submission; and to publish your name in connection with your Submission.

No compensation will be paid with respect to the use of your Submission. Los Angeles Home of Rugs is under no obligation to post or use any Submission and may remove any Submission at any time at our sole discretion.

11. Third Party Accounts

You may be able to connect your Los Angeles Home of Rugs account to third-party accounts, such as social media platforms. By connecting your Los Angeles Home of Rugs account to your third-party account, you acknowledge and agree that you are consenting to the continuous release of information about you to others in accordance with your privacy settings on those third-party sites. If you do not want information about you to be shared in this manner, do not use this feature.

12. International Users

The Service is controlled, operated, and administered by Los Angeles Home of Rugs from our offices within the United States of America. If you access the Service from a location outside the USA, you are responsible for compliance with all local laws applicable to your use of this Site, including laws governing online commerce, import and export of goods, privacy, and data protection.

You agree that you will not use the Los Angeles Home of Rugs content accessed through www.losangeleshomeofrugs.com in any country or in any manner prohibited by any applicable laws, restrictions, or regulations. Export of our products is subject to applicable United States export control laws and regulations.

13. Indemnification

You agree to indemnify, defend, and hold harmless Los Angeles Home of Rugs, its officers, directors, employees, agents, and third parties, for any losses, costs, liabilities, and expenses (including reasonable attorney's fees) relating to or arising out of: your use of or inability to use the Site or services; any user postings made by you; your violation of any terms of this Agreement; your violation of any rights of a third party; or your violation of any applicable laws, rules, or regulations.

Los Angeles Home of Rugs reserves the right, at its own cost, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which event you will fully cooperate with Los Angeles Home of Rugs in asserting any available defenses.

14. Arbitration

In the event the parties are not able to resolve any dispute between them arising out of or concerning these Terms and Conditions, or any provisions hereof, whether in contract, tort, or otherwise at law or in equity for damages or any other relief, then such dispute shall be resolved only by final and binding arbitration pursuant to the Federal Arbitration Act, conducted by a single neutral arbitrator and administered by the American Arbitration Association, or a similar arbitration service selected by the parties, in a location mutually agreed upon by the parties.

The arbitrator's award shall be final, and judgment may be entered upon it in any court having jurisdiction. In the event that any legal or equitable action, proceeding, or arbitration arises out of or concerns these Terms and Conditions, the prevailing party shall be entitled to recover its costs and reasonable attorney's fees. The parties agree to arbitrate all disputes and claims in regard to these Terms and Conditions, whether directly or indirectly, including Tort claims that are a result of these Terms and Conditions.

The parties agree that the Federal Arbitration Act governs the interpretation and enforcement of this provision. The entire dispute, including the scope and enforceability of this arbitration provision, shall be determined by the Arbitrator. This arbitration provision shall survive the termination of these Terms and Conditions.

15. Class Action Waiver

Any arbitration under these Terms and Conditions will take place on an individual basis. Class arbitrations and class, representative, or collective actions are not permitted. THE PARTIES AGREE THAT A PARTY MAY BRING CLAIMS AGAINST THE OTHER ONLY IN EACH'S INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PUTATIVE CLASS, COLLECTIVE, AND/OR REPRESENTATIVE PROCEEDING, SUCH AS IN THE FORM OF A PRIVATE ATTORNEY GENERAL ACTION AGAINST THE OTHER. Further, unless both you and Los Angeles Home of Rugs agree otherwise, the arbitrator may not consolidate more than one person's claims and may not otherwise preside over any form of a representative or class proceeding.

16. Liability Disclaimer

THE INFORMATION, SOFTWARE, PRODUCTS, AND SERVICES INCLUDED IN OR AVAILABLE THROUGH THE SITE MAY INCLUDE INACCURACIES OR TYPOGRAPHICAL ERRORS. CHANGES ARE PERIODICALLY ADDED TO THE INFORMATION HEREIN. LOS ANGELES HOME OF RUGS AND/OR ITS SUPPLIERS MAY MAKE IMPROVEMENTS AND/OR CHANGES IN THE SITE AT ANY TIME.

LOS ANGELES HOME OF RUGS AND/OR ITS SUPPLIERS MAKE NO REPRESENTATIONS ABOUT THE SUITABILITY, RELIABILITY, AVAILABILITY, TIMELINESS, AND ACCURACY OF THE INFORMATION, SOFTWARE, PRODUCTS, SERVICES, AND RELATED GRAPHICS CONTAINED ON THE SITE FOR ANY PURPOSE. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, ALL SUCH INFORMATION, SOFTWARE, PRODUCTS, SERVICES, AND RELATED GRAPHICS ARE PROVIDED "AS IS" WITHOUT WARRANTY OR CONDITION OF ANY KIND. LOS ANGELES HOME OF RUGS AND/OR ITS SUPPLIERS HEREBY DISCLAIM ALL WARRANTIES AND CONDITIONS WITH REGARD TO THIS INFORMATION, INCLUDING ALL IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL LOS ANGELES HOME OF RUGS AND/OR ITS SUPPLIERS BE LIABLE FOR ANY DIRECT, INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, CONSEQUENTIAL DAMAGES OR ANY DAMAGES WHATSOEVER INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF USE, DATA OR PROFITS, ARISING OUT OF OR IN ANY WAY CONNECTED WITH THE USE OR PERFORMANCE OF THE SITE, WITH THE DELAY OR INABILITY TO USE THE SITE OR RELATED SERVICES, THE PROVISION OF OR FAILURE TO PROVIDE SERVICES, OR FOR ANY INFORMATION, SOFTWARE, PRODUCTS, SERVICES, AND RELATED GRAPHICS OBTAINED THROUGH THE SITE, OR OTHERWISE ARISING OUT OF THE USE OF THE SITE, WHETHER BASED ON CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, OR OTHERWISE, EVEN IF LOS ANGELES HOME OF RUGS OR ANY OF ITS SUPPLIERS HAS BEEN ADVISED OF THE POSSIBILITY OF DAMAGES. IF YOU ARE DISSATISFIED WITH ANY PORTION OF THE SITE, OR WITH ANY OF THESE TERMS OF USE, YOUR SOLE AND EXCLUSIVE REMEDY IS TO DISCONTINUE USING THE SITE.

17. Termination and Access Restriction

Los Angeles Home of Rugs reserves the right, in its sole discretion, to terminate your access to the Site and the related services or any portion thereof at any time, without notice, for conduct that we believe violates these Terms or is harmful to other users of the Site, us, third parties, or for any other reason.

To the maximum extent permitted by law, this agreement is governed by the laws of the State of California and you hereby consent to the exclusive jurisdiction and venue of courts in the State of California in all disputes arising out of or relating to the use of the Site.

Unless otherwise specified herein, this agreement constitutes the entire agreement between the user and Los Angeles Home of Rugs with respect to the Site and it supersedes all prior or contemporaneous communications and proposals, whether electronic, oral, or written. A printed version of this agreement shall be admissible in judicial or administrative proceedings to the same extent as other business documents maintained in printed form. It is the express wish of the parties that this agreement and all related documents be written in English.

18. Accessibility

Los Angeles Home of Rugs is committed to ensuring that our website is accessible to all users, including individuals with disabilities. We strive to comply with applicable accessibility standards, including the Web Content Accessibility Guidelines (WCAG) 2.1 at Level AA, and the Americans with Disabilities Act (ADA) where applicable to digital commerce.

If you experience any difficulty accessing any part of this website or any of its content, or if you require any information in an alternative format, please contact us at support@losangeleshomeofrugs.com or call +1 (424) 542-9010. We will make every reasonable effort to assist you and provide the information you need in an accessible manner.

19. California Consumer Rights

Under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA), California residents have specific rights regarding their personal information, including the right to know what personal information we collect, use, and disclose; the right to request deletion of personal information; the right to opt out of the sale or sharing of personal information; and the right to non-discrimination for exercising these rights.

Los Angeles Home of Rugs does not sell personal information to third parties. For more information about your California privacy rights or to submit a privacy rights request, please review our Privacy Policy or contact us at info@losangeleshomeofrugs.com.

Pursuant to California Civil Code Section 1789.3, California users are entitled to the following consumer rights notice: If you have a question or complaint regarding the Site, please contact us at info@losangeleshomeofrugs.com. California residents may also contact the Complaint Assistance Unit of the Division of Consumer Services of the Department of Consumer Affairs in writing at 1625 N. Market Blvd., Suite N 112, Sacramento, California 95834, or by telephone at (916) 445-1254 or (800) 952-5210.

20. Changes to Terms

Los Angeles Home of Rugs reserves the right, in its sole discretion, to change the Terms under which www.losangeleshomeofrugs.com is offered. The most current version of the Terms will supersede all previous versions. Material changes to these Terms will be communicated to registered users by email and/or by a prominent notice on this page prior to the change becoming effective.

Los Angeles Home of Rugs encourages you to periodically review these Terms to stay informed of any updates. Your continued use of this Site following the posting of changes constitutes your acceptance of such changes.

21. Contact Us

Los Angeles Home of Rugs welcomes your questions or comments regarding these Terms and Conditions. Please contact us using any of the methods below: