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Shipping & Returns

Shipping and Returns

Free U.S. Shipping, 30-Day Returns, and a Full Money-Back Guarantee

FREE
U.S. Shipping
On all orders to the lower 48 states
1-2
Business Days
Processing and dispatch time
30
Day Returns
From date of delivery
100%
Money-Back Guarantee
Refund processed within 3 to 5 business days

Shipping Policy

Free Standard Shipping

Los Angeles Home of Rugs offers free standard shipping on all orders shipping to the contiguous lower 48 United States. We want to ensure that your order arrives as quickly as possible, and we process and dispatch most standard orders within 1 to 2 business days of purchase.

Please note: Free standard shipping does not apply to orders shipping to Alaska, Hawaii, P.O. Box addresses, APO/FPO/DPO addresses, or international destinations. Please contact us for shipping rates to these locations.

Shipping Carriers

We ship via ground shipping using any of the major carriers, including UPS, FedEx, and the United States Postal Service. At this time we are unable to offer a carrier selection option at checkout. The most appropriate carrier for your location and order will be chosen at the time of dispatch.

Tracking Your Order

Once your order has been shipped, you will receive a tracking number by email so you can monitor your shipment in real time. Please note that delivery times may vary depending on the shipping carrier and your location. If you require expedited shipping, please contact us before placing your order to discuss available options and rates.

Important: Please ensure that your shipping address is accurate and complete at the time of ordering to avoid delays or delivery issues. If you need to update your shipping address after placing an order, contact us immediately at support@losangeleshomeofrugs.com.

Shipping Destinations at a Glance

Destination Shipping Cost Processing Time
Contiguous 48 States + Washington, D.C. FREE 1 to 2 business days dispatch
Alaska and Hawaii Calculated at checkout
Real-time quote via UPS, FedEx, or USPS		 1 to 2 business days dispatch
P.O. Box / APO / FPO / DPO Calculated at checkout
Real-time quote via UPS, FedEx, or USPS		 1 to 2 business days dispatch
International Calculated at checkout
Real-time quote via UPS, FedEx, or USPS		 1 to 2 business days dispatch

How shipping rates are calculated: For all non-free destinations, your exact shipping cost is calculated in real time at checkout based on your delivery address, package dimensions, and weight. Rates are provided directly by UPS, FedEx, and USPS so you always see the most accurate and current carrier pricing before completing your order.

Return Policy

30-Day Return Window

We are committed to providing our customers with authentic, high-quality Persian rugs that meet their needs and expectations. If for any reason you are not fully satisfied with your purchase, you may return most items within 30 days of delivery for a full refund of the merchandise cost.

Return Eligibility Conditions

To be eligible for a return, the following conditions must be met:

  • The item must be in new, original, and unused condition.
  • The item must be returned in its original packaging or comparable packaging that provides equivalent protection.
  • The return must be initiated within 30 days of the delivery date.
  • The item must not be a final sale or clearance item.

All returned items are inspected upon receipt to confirm that they meet the eligibility conditions above before a refund is processed.

Return Shipping Costs

Customer is Responsible

Return shipping costs are the responsibility of the customer in cases of buyer's remorse, including but not limited to: the item did not fit, did not match the color or quality expected, change of mind, ordered by mistake, or purchased elsewhere.

We Cover Return Shipping

If the return is the result of our error, such as receiving an incorrect or damaged item, we will cover all return shipping costs and refund the full cost of the merchandise including original shipping charges.

How to Initiate a Return

  1. Contact us at support@losangeleshomeofrugs.com with your order number and details about the item you wish to return.
  2. Our team will respond promptly with return authorization and detailed instructions on how to ship the item back.
  3. Package the item securely in its original or comparable packaging and ship it to the address provided.
  4. Once we receive and inspect the returned item, your refund will be processed within 3 to 5 business days.

Please allow 2 to 4 weeks from the date you ship your return for the full process to complete, including transit time, inspection, refund processing, and bank processing time.

30-Day Money-Back Guarantee

We stand behind the quality and authenticity of every rug we sell. If you are not completely satisfied with your purchase for any eligible reason, we offer a full 30-day money-back guarantee. Here is exactly how the refund timeline works:

Step 1
You Ship the Return

Hand the package to the return carrier with the tracking number provided by our team.

Step 2
We Receive and Inspect

We receive the returned item and inspect it to confirm it meets the return eligibility conditions.

Step 3
Refund Processed

Your refund is processed within 3 to 5 business days of us receiving the return.

Step 4
Refund Received

Your bank applies the refund to your account. Allow up to 30 days from the date of shipment for the full process to complete.

Shipping and Returns: Common Questions

Do you really offer free shipping on all rugs?

Yes. Free standard ground shipping is included on all orders shipping to the contiguous lower 48 United States. There are no minimum order thresholds. Free shipping applies to every rug in our collection regardless of size or price. For Alaska, Hawaii, P.O. Box addresses, and international destinations, please contact us for shipping rates.

How long will it take to receive my order?

Most orders are processed and dispatched within 1 to 2 business days. Delivery time after dispatch depends on your location and the carrier assigned to your shipment. You will receive a tracking number by email as soon as your order ships so you can monitor its progress in real time. If you need expedited shipping, contact us before placing your order.

What is the condition required to return a rug?

The rug must be returned in new, original, and unused condition in its original packaging or comparable packaging. Returns must be initiated within 30 days of the delivery date. Final sale and clearance items are not eligible for return. All returned items are inspected upon receipt before the refund is processed.

How long does it take to receive my refund?

Once we receive your returned item, your refund will be processed within 3 to 5 business days. Please allow up to 30 days from the date you hand the package to the return carrier for the entire process to complete, including transit time to our warehouse, inspection, our refund processing, and your bank's processing time.

Do you ship internationally?

Yes, we ship worldwide. Free shipping applies to orders within the contiguous lower 48 United States. For international orders, Alaska, Hawaii, P.O. Box, and APO/FPO/DPO addresses, please contact us at support@losangeleshomeofrugs.com or call +1 (424) 542-9010 for a shipping quote before placing your order.

Questions About Your Order or Shipment?

Our customer service team is available Monday to Friday from 10:00 AM to 4:00 PM Pacific Standard Time to assist you with any shipping, return, or order-related questions.

Email: support@losangeleshomeofrugs.com  |  Phone: +1 (424) 542-9010